Coronavirus: What You Need to Know

Updated 9/17

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LAST UPDATED 9/17 – As further developments on COVID-19 become available, we will provide updates here to keep you informed and safe. Please continue to follow our website and social media for up-to-date information. We encourage you to also opt-in to the Franklin County Emergency Management text updates – text COVID19FC to 888777 to receive – and to follow The Centers for Disease Control and Prevention (CDC) for more information.


To Our Patients,

As your physician providers, we understand that COVID-19 has created a frightening and totally unexpected dimension to your healthcare. The virus has altered all of our expectations as to what the experience is between a patient and their physician. It has changed all of us; not just how we approach your safety, but the safety of your entire health care team. Your health and wellbeing – both physical and emotional – is our ultimate goal, and to that end, we encourage you to discuss all your concerns openly with your physician. We are your advocates and are here for you. We are all in this journey together.

We want to keep you abreast of current recommendations and strategies that will further enhance your safety and medical wellbeing. Simultaneously, these actions will also help to safeguard the health of our employees and the medical staff in our offices, hospitals and associated medical facilities.


Avina Offices

With the Governor’s latest order reopening all health care office facilities starting May 1st, our offices will begin to see more patients as the weeks go by. Our pregnant and gyn-problem patients will continue to be our priority, but we will resume seeing patients for their annual examinations and routine gynecologic conditions. This includes rescheduling such appointments which may have previously been postponed to comply with the stay-at-home order.

To protect our patients, providers and office associates, our traditional office schedules will continue to be adjusted. This will allow for a reduced number of patients in waiting rooms to maintain maximum social distancing.

Patients who require short-term necessary prescription refills, such as birth control pills, may still request this through our patient portal or via telephone triage.

We appreciate your continued patience as our offices work to get patients rescheduled.


Face Protection

As we move forward during the COVID-19 pandemic, it is clear that there will be no easy or rapid resolution to this unprecedented crisis. A return to a normal will require the full resources of our health care system and government, and the continued determination and resiliency of all of us. We cannot be successful at providing you, our patients, with the highest level of care and safety, without your help.

To that end, we at Avina Women’s Care are asking for your cooperation going forward to keep our office environment safer. Our office staff has already started wearing masks, and we would now ask all of our patients to wear some type of face protection throughout their office visit. This could be a cloth mask, medical grade mask or scarf. Should there be any question about mask usage, please call your provider’s office for clarification.

Additionally, all of our offices would gladly accept any mask donations from seamstresses who are making face coverings. Please call your provider’s office for more information or to arrange a drop-off time.

We also recommend continuing to follow the CDC’s COVID-19 guidelines:

  • When you must leave your home to visit high-traffic public places, such as grocery stores or pharmacies, wear a mask or face covering.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water is not readily available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Refrain from close contact with people who are sick.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues immediately in the trash.
  • Clean and disinfect frequently touched surfaces daily.

We will continue our in-office COVID precautions which allows a limited number of patients in each facility at any given time to promote maximum social distancing. To further avoid any crowding in the waiting room, you may be asked to wait in your car, and we will phone you to enter the facility when your exam room is ready. We also ask that no spouses, companions or children accompany you to your office visit unless previously cleared by your physician.

These changes in the office and hospital are distributing and unsettling to you, our patients. As your caregivers, we understand that these physical barriers and distancing may also create a psychological barrier to the doctor-patient relationship. Know that we are here for you. It is our goal to continue to provide you with the highest level of safety and care, and we are in this journey together.

Ohio Department of Health COVID-19 Travel Advisory (Updated 9/16)

In an effort to keep you, your family and our greater community informed, we are monitoring the latest updates from the Ohio Department of Health (ODH). Following the recommendations of the CDC, ODH updates its COVD-19 Travel Advisory on a weekly basis.

Those entering Ohio after travel to states reporting positive testing rates of 15% or higher for COVID-19 are advised to self-quarantine for 14 days. The list of states are updated every Wednesday. Based on a 7-day rolling average of positivity rates of September 16, the affected states are:

  • South Dakota - 16.9%
  • Idaho - 16.4%
  • Alabama - 16.2%
  • Mississippi - 15.8%

Virtual Medicine

We will continue to offer virtual visits as an alternate to in-person appointments. Like a traditional office visit, we can easily address your concerns, discuss medication needs and determine your individualized treatment plan – all from the comfort of your home. Please call your provider’s office for more information and to schedule. This service will continue for the foreseeable future.


Ancillary Services

Office obstetric and gynecologic ultrasounds will continue to be performed as indicated for important medical conditions. Other in-office procedures are also opening up, so patients who have postponed biopsies, colposcopies, mammograms or other procedures can start to reschedule these procedures at this time. 


Elective Surgery

Similar to our offices, all hospitals and ambulatory surgical centers are beginning to resume scheduling elective procedures. If you are currently scheduled for an elective surgical procedure or have a question about a surgery that has been postponed, please contact your provider for more specific information and guidance.

The COVID-19 crisis should not impact on the particular way a surgery is performed, the recovery and the surgical outcome. However, pre-op surgical testing, mask usage, social distancing in the waiting room and in-pre-op holding will create a different environment and experience than in previous times. Prior to your surgery, these changes will be addressed with you by your provider.


What if I have an Upcoming Appointment?

In an effort to keep our patients and staff safe, if you’re experiencing flu-like symptoms, including fever, cough or shortness of breath, please DO NOT come to our office. Please call your provider’s office and we’ll help triage you to the appropriate care.

If you are pregnant, we will continue your routine prenatal care without interruption. If you’re considered high-risk based on age or a medical condition, please call our office so we can help adjust your appointment and make certain we can accommodate your needs.

We ask that patients do not bring visitors, including children, with them to their appointment. Any exceptions can be made on a patient-to-patient basis for special circumstances where support persons are needed.


Am I Experiencing Symptoms?

Coronavirus has similar symptoms to the flu or other viral illnesses. If you’re experiencing any of the below common symptoms, please call your primary care physician:

  • Fever greater than 100.4ºF
  • Cough
  • Shortness of breath


Steps Taken by Avina Women’s Care

We are committed to sharing your journey for a healthy life. With that, our entire company – all 13 offices, 40 providers and full medical staff – are taking the following steps to ensure our patients safety:

  • Disinfecting Offices: We are keeping our offices clean by disinfecting all examination, waiting and high-traffic patient areas multiple times each day.
  • Extended Phone Hours: Our offices are expanding their phones hours and equipping more staff on the phones to answer your questions and discuss any flu-like symptoms prior to your appointment.
  • Social Distancing: We will do our best with the arrangement of our waiting rooms as well as our processes with getting patients to exam rooms to reduce direct contact with other patients.
  • Hand Sanitizer: We have sanitizer available for patients.
  • Staying Informed: We’re working with local government agencies and staying up to date with all national updates to stay informed and keep our patients safe. In addition to visiting our website, please follow us on Facebook and Instagram as we’ll be also sharing pertinent updates on these channels.

Thank you for your patience and consideration with all of the changes that have occurred over the past several weeks. Our entire staff at Avina Women’s Care is dedicated to keeping you healthy and well as we move forward during these uncertain times. We will continue to update the website regularly regarding the latest health care announcements.