Coronavirus: What You Need to Know

Updated 3/30


LAST UPDATED 3/30 – As further developments on COVID-19 become available, we will provide updates here to keep you informed and safe. Please continue to follow our website and social media for up-to-date information. We encourage you to also opt-in to the Franklin County Emergency Management text updates – text COVID19FC to 888777 to receive – and to follow The Centers for Disease Control and Prevention (CDC) for more information.


To Our Patients,

As the current Coronavirus / COVID-19 situation continues to evolve in our city, we want to keep you abreast of current recommendations and strategies that will further enhance your safety and medical wellbeing. Simultaneously, these actions will also help to safeguard the health of our employees and the medical staff in our offices, hospitals and associated medical facilities.

Avina Offices

During this time, our pregnant and gyn-problem patients are our major priority. We will continue to see these patients as deemed medically appropriate by your physician.

We are trying to focus our efforts on essential medical care, so our next step is to reschedule current annual examinations to a future date. The timing of the reschedule will be determined by each of your individual providers. If we need to reschedule your appointment, our office will contact you to do so.

Patients who require short-term necessary prescription refills, such as birth control pills, may request this through our patient portal or via telephone triage.

Virtual Medicine

Our offices will have virtual medicine options available to assist with continued patient care. Please download the Zoom Cloud Meeting app and expect more information on telemedicine from your provider’s office. Free download available on the Apple App Store and Google Play.

Ancillary Services

Office obstetric and gynecologic ultrasounds will continue to be performed as indicated for important medical conditions. Other in-office procedures may be postponed if it is felt to be non-essential by your physician. Outside services, such as screening mammograms and bone density screening, should also be postponed until a future date. 

Elective Surgery

All hospitals are suspending elective surgical cases for the foreseeable future to keep ORs and beds free. If you are currently scheduled for an elective surgical procedure, you will be contacted by your physician’s office and the hospital about the cancellation and rescheduling in the future. If there are any questions regarding surgery, please contact your provider.

What if I have an Upcoming Appointment?

In an effort to keep our patients and staff safe, if you’re experiencing flu-like symptoms, including fever, cough or shortness of breath, please DO NOT come to our office. Please call your provider’s office and we’ll help triage you to the appropriate care.

If you are pregnant, we will continue your routine prenatal care without interruption. If you’re considered high-risk based on age or a medical condition, please call our office so we can help adjust your appointment and make certain we can accommodate your needs.

We ask that patients do not bring visitors, including children, with them to their appointment. Any exceptions can be made on a patient-to-patient basis for special circumstances where support persons are needed.

Am I Experiencing Symptoms?

Coronavirus has similar symptoms to the flu or other viral illnesses. If you’re experiencing any of the below common symptoms, please call your primary care physician:

  • Fever greater than 100.4ºF
  • Cough
  • Shortness of breath

Prevention Tips

Protect yourself by taking the following steps:

  • Follow the social distancing guidelines President Trump has extended through at least April 30th.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water is not readily available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Refrain from close contact with people who are sick.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues immediately in the trash.
  • If you’re sick, wear a facemask when around other people, including entering a healthcare provider’s office. If you are not sick, you do not need a facemask.
  • Clean and disinfect frequently touched surfaces daily.

Steps Taken by Avina Women’s Care

We are committed to sharing your journey for a healthy life. With that, our entire company – all 13 offices, 40 providers and full medical staff – are taking the following steps to ensure our patients safety:

  • Disinfecting Offices: We are keeping our offices clean by disinfecting all examination, waiting and high-traffic patient areas multiple times each day.
  • Extended Phone Hours: Our offices are expanding their phones hours and equipping more staff on the phones to answer your questions and discuss any flu-like symptoms prior to your appointment.
  • Social Distancing: We will do our best with the arrangement of our waiting rooms as well as our processes with getting patients to exam rooms to reduce direct contact with other patients.
  • Rescheduling Annual Exams and Non-Essential Procedures: All annual exams and non-essential procedures/surgeries will be rescheduled to a future date to help prevent future spread. Please refer to the above information or call your provider’s office for more information.
  • Hand Sanitizer: We have sanitizer available for patients.
  • Staying Informed: We’re working with local government agencies and staying up to date with all national updates to stay informed and keep our patients safe. In addition to visiting our website, please follow us on Facebook and Instagram as we’ll be also sharing pertinent updates on these channels.

Thank you for your patience and consideration with all of the changes that have occurred over the past several weeks. Our entire staff at Avina Women’s Care is dedicated to keeping you healthy and well as we move forward during these uncertain times. We will continue to update the website regularly regarding the latest health care announcements.