Frequently Asked Questions


I have a question about my bill. Who can I speak to?

For billing inquiries, please call us at (614) 457-5730 or toll-free 866-350-0407. We can be reached Mondays 8:30 a.m. – 6:00 p.m. and Tuesdays – Fridays 8:30 a.m. – 4:00 p.m.

How do I pay my bill online?

Simply go to our pay bill page and follow the instructions to submit your payment.

Pay Bill

Can I pay my bill via mail?

Yes, we accept both checks and credit card payments made through the mail. More information, including where to address payments to, can be found on your mailed statement.

What number should I call to pay my bill by phone?

Please call us at (614) 457-5730 or toll-free 866-350-0407 to make a payment over the phone. We can be reached Mondays 8:30 a.m. – 6:00 p.m. and Tuesdays – Fridays 8:30 a.m. – 4:00 p.m.

I lost my mailed bill. How can I get another copy?

We’d be happy to resend misplaced or lost bills. Please call us at (614) 457-5730 or toll-free 866-350-0407.


Do you accept new patients?

We are always accepting new patients! Please either call your preferred location or request an appointment online and we’ll get you scheduled.

Request Appointment

How do I make an appointment?

You can either request an appointment online or call your preferred location to make an appointment. Regardless of your method, we’ll make sure you’re seen as soon as possible.

Request Appointment

I requested an appointment online… now what?

Thanks for requesting an appointment online. Please allow 48 business hours for us to respond to your request. If you haven’t heard back or have any questions, please call the location you’ve requested directly.

Can I make an appointment over the phone?

Yes, please call your desired location and our staff will assist in getting you scheduled.

Find a Location

I have a conflict with my appointment. How do I reschedule?

Rescheduling your appointment is no problem at all. Please call your desired location and our staff will find an alternative appointment time.

Find a Location

I have a hectic work schedule, so finding a time during the day can be a challenge. Do you have any appointments outside of traditional business hours?

No problem! Many of our providers see patients during early mornings, evenings and even some weekends. Please refer to the appointment times listed on each location page to learn more.


Where are you located?

We have 13 locations conveniently located throughout central and west Ohio. Please visit our location page to find the office closest to you.

Find a Location

What is your phone number?

Please go to your desired location page to find our phone number.

When are you open?

All of our locations are open Monday – Friday, with a few offices holding weekend appointments. For more information, please refer to the appointment times listed on each location page.

What services do you provide?

Whether you’re newly pregnant, trying to conceive, entering menopause or an adolescent teen, we provide comprehensive women’s healthcare. Visit our services page for more details.


How do I access my patient portal?

Patient portal varies by provider and can be accessed by visiting our Patient Portal page. If you have questions regarding your login credentials or how to use your portal, please call your provider’s office directly.

Patient Portal Page

Do you offer birthing and parenting classes?

Yes, we have two online video classes available for purchase – Childbirth: The Basics and Infant Care. Passcode required for both; talk to your provider for more information and to purchase access.

Request Codes

Photo Submissions

What type of photos do you accept?

We love all of the new little smiles we bring into the world each day! We accept any new baby photos. If you wish to share a picture your family’s new bundle of joy, please do so by submitting on our Contact page.


What are the photos used for?

Photos will be shared among our providers and staff. They might also be featured across our social media and various marketing materials. By submitting your photo(s), you grant permission for us to use them at our discretion. Visit our contact page for more information.